Privacy Statement
This is the web site of the Citizen Soldier Support Program (CSSP). Our contact information:

Citizen Soldier Support Program (CSSP)
University of North Carolina at Chapel Hill
23 Manning Hall, CB 3355
Chapel Hill, NC 27599-3355

Phone: (919) 448-5407
Fax: (919) 843-7530

The Citizen Soldier Support Program ("CSSP") is committed to maintaining the privacy of those who communicate with us through our Web site (the "site"). We have created this Privacy Policy to demonstrate our firm commitment to your privacy and to make clear what happens to any information we collect. This Policy also discloses our information gathering and dissemination practices for the site. Occasionally, the terms of this Policy may change. We reserve the right to change this Policy without notice to our users.


Our site requires users to give us unique identifiers in order to log into the provider registration portion of the site. Users of the provider directory search page are not required to give us unique identifiers in order to utilize the search function of the site, and any information henceforth in this Policy regarding "identifiers" or "personally identifiable information" does not apply to those using only the provider directory search page. For the provider registration, identifiers include, as appropriate, the login name and password. We utilize these unique identifiers to verify the user's identity and eligibility in order to protect our registered members from the release of sensitive or personally identifiable information to unauthorized users.

You must take responsible and appropriate steps to safeguard your login name and password to help protect your privacy. Our site has additional security measures in place to protect against the loss, misuse and/or unauthorized alteration of the information under our control, including but not limited to:

  • Built-in firewalls (a combination of computer hardware and software) to keep unauthorized users from accessing information through CSSP's computer network.
  • Encryption technology, including Secure Sockets Layer (SSL) for certain communications.

We aim to protect and keep confidential all information which is voluntarily provided to CSSP through this site, and to treat such information with the same consideration and confidentiality as any information sent to us by the US mail or communicated to us by telephone. The nature of the Internet, however, prevents us from guaranteeing the confidentiality of information we receive through the site or via e-mail. If you wish, you may contact us instead by telephone at the telephone number listed above.  

Outside Parties

We have taken measures to ensure that any personally identifiable information given to us remains with CSSP and is not passed through to any outside entity. Please note that this site contains links to other parties' websites. CSSP is not responsible for the privacy practices or the content of such other websites.


Information Gathering

Personally Identifiable Information. Personally identifiable information means data unique to the user, such as a name, address, email address, or telephone number. CSSP collects personally identifiable information about you from you or your representative on registration forms, through requests for information, or to verify and update registration information that you voluntarily submit via the Site. Information provided on the registration page will be available online and publicly accessible to users of the provider directory. We will use your contact information to reach you when necessary and only for the purpose of maintaining the provider directory.

We will not sell, license or transmit your information outside CSSP, except through the online provider directory, unless you or your representative expressly authorize us to do so. We will disclose personally identifiable information in compliance with applicable laws and regulations and will require the recipient to protect the information and use it only for the purpose provided.


Internet Protocol Addresses

An Internet Protocol address is a number that automatically identifies the computer/machine you have used to access the Internet, the way a phone number identifies you on the phone system. The address enables our server to send you the webpages that you want to visit, and it may disclose the server owned by your Internet Service Provider. We utilize your Internet Protocol address to help diagnose problems with our server and to administer our site.  


Cookies are pieces of information that a website transfers to a user's computer for purposes of storing information about a user's preferences. Just as many major Web sites use cookies as a standard practice to provide useful features when a user visits the site, we use cookies to deliver content specific to your interests. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. A user can set his or her browser to refuse cookies, but then he or she may not be able to take full advantage of the site.  

General Information

CSSP routinely gathers quantitative information on website activity, including the number of users to the site, and the pages visited. No personally identifiable information is collected in this routine activity, and CSSP reserves the right to share such information with others.